At Out The Net, we want you to be completely happy with your purchase. If your hoodie isn't the right fit or you’ve simply changed your mind, we're happy to help with a return or exchange, subject to the conditions below.
RETURN WINDOW
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- In their original condition
- Free from stains, damage, odors, or signs of wear
- Returned with all original tags and packaging
Items that do not meet these conditions may not be accepted for a refund or exchange.
EXCHANGES
Need a different size? We're happy to help with an exchange, subject to availability.
If you need to exchange your hoodie for another size or color, please contact us before sending the item back. The replacement item will be shipped once the original item has been received and approved.
SALE ITEMS
Sale or promotional items may be subject to different return conditions. Please check the product or promotion details before placing your order.
NON-RETURNABLE ITEMS
We cannot accept returns for items that have been:
- Worn or washed
- Damaged after delivery
- Altered or customized
- Returned without original tags where applicable
FAULTY OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photos of the item so we can review the issue and arrange an appropriate solution.
If the item is confirmed to be faulty or incorrectly supplied, we will work with you to arrange a replacement or refund.
HOW TO REQUEST A RETURN
To request a return or exchange:
- Contact us with your order number.
- Tell us whether you would like a refund or exchange.
- Provide photos if requested.
- Wait for our return instructions before sending your item back.
- Package the item securely and send it using the return instructions provided.
Please do not send items back without contacting us first, as this may delay your return.
REFUNDS
Once we receive your returned item, it will be inspected to make sure it meets our return conditions.
If your return is approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
Original shipping charges are non-refundable, unless the return is due to an error on our part or the item arrived faulty or damaged.
RETURN SHIPPING
Unless the item is faulty, damaged, or incorrectly supplied, the customer is responsible for return shipping costs.
If we have made an error with your order or the item is confirmed to be faulty, we will provide instructions for returning the item.
IMPORTANT
We recommend using a tracked shipping service when returning an item. Out The Net is not responsible for returned packages that are lost or damaged while being shipped back to us.
CONTACT US
If you have any questions about returns or exchanges, please contact us through our Contact page or email us with your order number.
We're here to help make the process as easy as possible.
Out The Net
Born From Basketball. Made Beyond The Court.
